We 1stchoice24.com aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items: Generally, items that can be returned/refunded or exchanged within 3 – 5 business days of receiving, and you must follow the criteria as below:
- Faulty items damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Items have not met your expectation.
- Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
Return Conditions: For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
Non-Returnable Items: We cannot accept returns in the following conditions:
- Items outside the 30 days warranty time-frame.
- Washed, worn, used, tag-removed or misused items.
- Items under the following categories:
- Made-to-order items, Made-to-measure items, Customized items. Check Specific Return Policy here
- Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots, Bodysuits, lingerie, sleepwear, swimwear, jewelry, accessories (except scarves, bags, and mermaid blankets) Clearance items and Disposable items.
Before Making a Return Request:
- For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
- If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
- If the package is returned to our warehouse because of customer’s personal reason (such as wrong address/no consignee, customer refuses to accept package/pay tax fee), we’ll contact you about re-paying the reshipment postage (by Payment Method) and arrange the reshipment. However, please understand that no refund will be issued in this situation.
Return address & refunds:
- Return address: You will need to send your returning products to our warehouse address. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address.
- Refunds: The refund will be issued to your 1stchoice24.com Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
Note: If you want to return the product, please confirm that you’ve received your package, by clicking “Order Received” on you 1stchoice24.com Account. Then submit a request for “Return or Exchange”. After you submit your request, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
If you need assistance, Please Contact Us at: [email protected]